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Terms and Conditions

GENERAL TERMS AND CONDITIONS OF MUSEUM KRANENBURGH

 

General Terms and Conditions Kranenburgh webshop

Article 1 - Definitions

Article 2 - Identity of the Kranenburghshop

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Obligations of the buyer during the reflection period

Article 8 - Exercise of the right of withdrawal by the buyer and costs thereof

Article 9 - Obligations of the Kranenburghshop in case of withdrawal

Article 10 - Exclusion of right of withdrawal

Article 11 - The price

Article 12 - Compliance and extra guarantee

Article 13 - Delivery and implementation

Article 14 - Payment

Article 15 - Additional or deviating provisions

Article 16 - Final provision

Article 1 - Definitions

In these conditions the following terms have the following meanings:

 

 

Article 2 - Identity of the Kranenburghshop

Name: Stichting Museum Kranenburgh

Trading under the name / names: Museum Kranenburgh

Registered address: Hoflaan 26, 1861 CR Bergen NG

Telephone number: 072 - 201 5006

Accessibility:
From Tuesday to Sunday from 10.30 am to 5 pm


E-mail address: [email protected]

VAT number: NL818142704B01
Chamber of Commerce number: 37133933

Article 3 - Applicability

  1. These general terms and conditions apply to every offer from Kranenburghshop and to every distance contract concluded between Kranenburghshop and the buyer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the buyer. If this is not reasonably possible, the Kranenburghshop will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the Kranenburghshop and that they will be sent free of charge as soon as possible at the request of the buyer.
  3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the buyer electronically in such a way that they can be can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent free of charge electronically or otherwise at the request of the buyer.

Article 4 - The offer

  1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable the buyer to make a proper assessment of the offer. If the Kranenburghshop uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes or errors in the offer do not bind the Kranenburghshop.
  3. Each offer contains such information that it is clear to the buyer what rights and obligations are attached to accepting the offer.

Article 5 - The agreement

  1. Subject to the provisions of paragraph 4, the agreement is concluded at the time of acceptance by the buyer of the offer and compliance with the corresponding conditions.
  2. If the buyer has accepted the offer electronically, the Kranenburghshop will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the Kranenburghshop, the buyer can dissolve the agreement.
  3. If the agreement is concluded electronically, the Kranenburghshop will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the buyer can pay electronically, the Kranenburghshop will observe appropriate security measures.
  4. The Kranenburghshop can - within legal frameworks - inform itself whether the buyer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the Kranenburghshop has good reasons not to enter into the agreement, it is entitled to refuse an order or request or to attach special conditions to the execution.
  5. The Kranenburghshop will at the latest upon delivery of the product, service or digital content to the buyer send the following information, in writing or in such a way that it can be stored by the buyer in an accessible manner on a durable medium:

 

 

 

Article 6 - Right of withdrawal

For products:

  1. The buyer can dissolve an agreement with regard to the purchase of a product during a cooling-off period of 14 days without giving reasons. The Kranenburghshop may ask the buyer for the reason for the withdrawal, but cannot oblige him to state his reason (s).
  2. The reflection period referred to in paragraph 1 starts on the day after the buyer has received the product, or:

For services and digital content that is not supplied on a tangible medium:

  1. The buyer can terminate a service agreement and an agreement for the supply of digital content that has not been delivered on a tangible medium for 30 days without giving reasons. The Kranenburghshop may ask the buyer for the reason for the withdrawal, but cannot oblige him to state his reason (s).
    4. The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.

Extended reflection period for products, services and digital content that has not been delivered on a tangible medium when not informing about the right of withdrawal:

  1. If the Kranenburghshop has not provided the buyer with the legally required information about the right of withdrawal, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
    6. If the Kranenburghshop has provided the buyer with the information referred to in the previous paragraph within twelve months after the commencement date of the original cooling-off period, the cooling-off period will expire 30 days after the day on which the buyer received that information.

Article 7 - Obligations of the buyer during the reflection period

  1. During the cooling-off period, the buyer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The starting point here is that the buyer may only handle and inspect the product as he would be allowed to do in a store.
  2. The buyer is only liable for the depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
  3. The buyer is not liable for the depreciation of the product if the Kranenburghshop has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.

Article 8 - Exercise of the right of withdrawal by the buyer and costs thereof

  1. If the buyer makes use of his right of withdrawal, he will report this within the reflection period.
    2. The buyer will return the product as soon as possible, but within 14 days from the day following the notification referred to in paragraph 1. This is not necessary if the Kranenburghshop has offered to collect the product itself. In any case, the buyer has complied with the return period if he returns the product before the cooling-off period has expired.
    3. The buyer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the Kranenburghshop.
    4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the buyer.
    5. The buyer bears the direct costs of returning the product. If the Kranenburghshop has not reported that the buyer must bear these costs or if the Kranenburghshop indicates that it will bear the costs himself, the buyer does not have to bear the costs for returning the goods.
  2. The buyer does not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
  1. If the buyer makes use of his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 - Obligations of the Kranenburghshop in case of withdrawal

  1. If the Kranenburghshop makes the notification of withdrawal by the buyer possible electronically, he will immediately send a confirmation of receipt after receipt of this notification.
  2. The Kranenburghshop reimburses all payments made by the buyer, including any delivery costs charged by the Kranenburghshop for the returned product, without delay but within 14 days following the day on which the buyer notifies him of the withdrawal. Unless the Kranenburghshop offers to collect the product himself, he may wait with paying back until he has received the product or until the buyer demonstrates that he has returned the product, whichever is the earlier.
  3. The Kranenburghshop uses the same payment method that the buyer has used for reimbursement, unless the buyer agrees to a different method. The refund is free of charge for the buyer.
  4. If the buyer has opted for a more expensive method of delivery than the cheapest standard delivery, the Kranenburghshop does not have to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of right of withdrawal

The Kranenburghshop can exclude the following products and services from the right of withdrawal, but only if the Kranenburghshop has clearly stated this in the offer, at least in time for the conclusion of the agreement:

  1. Service contracts, after full performance of the service, but only if:
  1. Agreements with regard to leisure activities, if a specific date or period of execution is provided for in the agreement;
    3. The supply of digital content other than on a tangible medium, but only if:

Article 11 - The price

  1. During the period of validity stated in the offer, the prices of the products and / or services being offered will not be increased, except for price changes due to changes in VAT rates.
    2. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
    3. The prices stated in the offer of products or services include VAT.

Article 12 - Compliance with the agreement and extra guarantee

  1. The Kranenburghshop guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement and / or government regulations. If agreed, the Kranenburghshop also guarantees that the product is suitable for other than normal use.
  2. An additional warranty provided by the Kranenburghshop, its supplier, manufacturer or importer never limits the legal rights and claims that the buyer can assert against the Kranenburghshop on the basis of the agreement if the Kranenburghshop has failed to fulfill its part of the agreement.

Article 13 - Delivery and implementation

  1. The Kranenburghshop will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.
  2. The place of delivery is the address that the buyer has made known to the Kranenburghshop.
  3. With due observance of what is stated in article 4 of these general terms and conditions, the Kranenburghshop will execute accepted orders with due speed, but no later than 30 days, unless a different delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the buyer will be notified of this no later than 30 days after placing the order. In that case, the buyer has the right to terminate the agreement without costs and is entitled to any compensation.
  4. After dissolution in accordance with the previous paragraph, the Kranenburghshop will immediately repay the amount that the buyer has paid.
  5. The risk of damage and / or loss of products rests with the Kranenburghshop until the moment of delivery to the buyer or a pre-designated representative made known to the Kranenburghshop, unless expressly agreed otherwise.

Article 14 - Payment

  1. Unless otherwise specified in the agreement or additional conditions, the amounts owed by the buyer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period within 14 days after the conclusion of the agreement. In the case of an agreement to provide a service, this period starts on the day after the buyer has received confirmation of the agreement.
  2. When selling products to the buyer, the buyer may never be obliged in general terms and conditions to pay more than 50% in advance. When advance payment has been stipulated, the buyer cannot assert any rights whatsoever with regard to the execution of the order or service (s) before the stipulated advance payment has been made.
  3. The buyer has the duty to report inaccuracies in provided or stated payment details to the Kranenburghshop without delay.
  4. If the buyer does not fulfill his payment obligation (s) on time, after he has been informed by the Kranenburghshop of the late payment and the Kranenburghshop has granted the buyer a period of 14 days to still fulfill his payment obligations, after the failure to pay within this 14-day period, the statutory interest is due on the amount due and the Kranenburghshop is entitled to charge the extrajudicial collection costs incurred by it. These collection costs amount to a maximum of: 15% on outstanding amounts up to € 2,500; 10% over the next € 2,500 and 5% over the next € 5,000 with a minimum of € 40. The Kranenburghshop may deviate from the aforementioned amounts and percentages in favor of the buyer.

Article 15 - Additional or deviating provisions

Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the buyer and must be recorded in writing or in such a way that they can be stored by the buyer in an accessible manner on a durable data carrier.

Article 16 - Final provision

All offers from and agreements with Kranenburghshop are exclusively governed by Dutch law.